Friday, December 28, 2007

Cox Communications Sucks

I'm not even going to do them the favor of referring to them as "Mox"--I welcome the search hits. Bite me, Cox.

Suffice it to say that I still don't have cable. I just don't know why not. Every call I've made this week--and there have been several, with LOTS of hold time--has netted me a different answer. Nobody there knows anything about anything. The Cox customer service robots are forced to answer the phone with "This is Insert Name Here--I can help you." I have started responding with "I seriously doubt that" or "Well, you'd be the first." They always seem surprised that I'm calling. "We don't show you in an outage area." It's beyond frustrating, and my chat this morning with a supervisor did nothing to alleviate my pain. She was as clueless as her employees. I informed them that if my cable doesn't come back on this weekend, I'm changing to DirecTV or Dish on Monday. They didn't seem to care. And why should they? They've already got my money for this month, and I'm sure they'll take their own sweet time giving it back if I disconnect.

I'm not heartless, really. I know they've had a big job the last three weeks. And for the first two weeks, I was as sweet and patient as I could be. It's only since they began telling me, alternately, that I'm "not showing as an outage" and assuring me that a "service call has been scheduled" that I've become livid.

Okay, deep, cleansing breaths, in and out through the nose. In, out, in, out.

How was my Christmas? Okay, I guess. Non-eventful. (Does that sound better than "boring"?) Lots of gift cards given--even by me. I didn't even have the holiday spirit necessary to stir up my usual "gift cards are not real gifts" rhetoric. I just caved.

I did get one actual gift. A new cellphone, which has the capacity to do so many things it makes my head spin. (Note: capacity, not ability. Ability will require the purchase of some accessories, which a little birdie told me he would like to do for my Christmas present. Don't know when that might happen, though, since that particular little birdie is currently enjoying a long Christmas break with his children, and I don't know if I'll see him until after the New Year. And no, the prolonged absence, combined with the lack of cable, is NOT helping my mood.) Eventually it may function as not only a phone and a camera, but also an mp3 player.

Here's the pretty phone:

(Note: that is a promotional picture from the website. I do not actually know the soulful young man playing the guitar. And yes, it really is that color. Apparently it was that or orange. "Lime" is better. Though seriously, what kind of diseased lime was EVER that color? Hee.)

So, that was Christmas. There was no yelling or family dysfunction, and I did get gift cards that will enable me to go clothes-shopping this weekend, so that's good. My wardrobe is in serious need of enhancement.

I haven't been invited to any New Year's Eve parties, which is fine, since I probably wouldn't go, anyway. I can't even remember the last time any of my friends threw one, actually. It may have been the eve of Y2K. I remember that one, since it was notable for a couple of reasons. A) I was actually dating someone at the time, and hence had someone to kiss at midnight, and B) we made jokes all night about whether we had enough potable water and canned food if the world indeed came crashing to a halt at 12:01.

I find the older I get, the less desire I have to be out among the crazies on that night. And besides, it sucks to find yourself at midnight, the only single person at the party, trying to be inconspicuous in the corner as people begin kissing all around you. Awkward! So I guess I'll stay home and watch the ball drop on TV. Or will I? (Damn you, Cox!)

All in all, not a great end to 2007, which has, for the most part, been a pretty decent year. (The Year of Liz! With a trophy to prove it!) Fingers crossed for 2008! (And, oh my word, how has so much of a decade passed by so quickly? Those lame potable water jokes were made just yesterday. Yowza.)


gorillabuns said...

oh, how i wish you had cable!

and a party to attend to kiss someone at midnight!

2008 will actually be hailed "the year of liz!"

i'm praying the same for me. the 2008 thing.

Stinkypaw said...

Ditch Cox, they don't care, so why should you? Ditch them I say! ;-)

Cool phone, you'll be able to see it anywhere. Does it glow in the dark too? Hee

Happy to see 2007 over, even if it was The Year of Liz!, and can only hope that 2008 will be better... or at elast not worst (for some parts, anyway!)

Ditch Cox!!! Here's wishing you lots of cable/dish, etc. enjoyment in 2008!

Lara said...

I am going to beat someone up over at Cox on your behalf. Oh wait - I'm a wimp. Never mind. But if I were tougher, I totally would do it.

I like the "lime" phone - but I woudl also like an orange one!

Cheer up, buttercup. :) And happy 2008.

Sparkling Cipher said...

I love my DirecTV. The only time I've kinda wished I still had cable is during storms when the signal gets interrupted - in the middle of a show. Ergh. That's when I hope NetFlix has recently sent me something good from my queue. Otherwise, I'm been quite happy with the service.

Cox sounds like they don't care at all. It's okay to not know right away what's going on, but if you tell them something's wrong, they should be finding out asap, not letting you call back fifty million times. That's the Service part of Customer Service.

lizgwiz said...

gorillabuns, oh how I wish it, too!

stinky, I think you're on to something with the ditching, and all. And that's what I said about the phone, too! Hee.

Lara, thanks for the beating up wishes on my behalf. ;)

sparkling, EXACTLY. I told the supervisor this morning I wasn't so much pissed off that I didn't have cable, as that I keep having to call and call, and I get a different answer each time. Argh.

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Mariposa said...

Cool phone!

Have a great weekend!

Sauntering Soul said...

Glad your Christmas was free of family dysfunction. I'm hoping for one of those one day.

I can't believe you still don't have cable. I'd be insane by now.

Hot Brazilian and I are going to get phones either tomorrow or next weekend. I like yours! I always get the one that just makes calls and does nothing else. It takes me 15 minutes to send a one word text message. I am challenged.

If it makes you feel any better, I do have someone to kiss at midnight, however, I hate New Years Eve and will probably choose to stay home alone. I'm not fun to be around that night. But he doesn't like it either so maybe we'll hang out and be miserable together. Who knows.

Here's to 2008! May it be better for all of us!

Stinkypaw said...

I bestowed upon you “The Paw”, my way of Thanking You for Being a ‘Blend’, drop by my blog and pick it up!

Stefanie said...

I like the lime phone! Orange would have been cool, too, though. Merry Belated Christmas to you, and happy new year as well. I hope the little birdie comes back soon.

Also, does a camera phone mean now we get photo posts?? :-)

Edge said...

Believe it or not, it will take a trip to their office to get it fixed.


Anonymous said...

I used to work for Cox and I hated bitches like yourself who would call in immediately hating whoever answered the phone. Call the fucking tech support, don't bitch at the billing agents. It took everything out of me not to tell you tv-dependent bitches to fuck off. I understand frustration at shitty service, but don't take it out on people making 10.00 an hour listening to assholes like yourself go nuts all day.

Anonymous said...

Agree, I paid $45 every month and my ping to server around the US is really bad. When I called the customer service they simply blew me off with "sir we do not have any problem with our service". Seriously if google home page came up in 30+ seconds that is worse than 56k modem.

On top of this no one in the United State is capable to tell COX that they are doing a monopoly service which they are the sole provider of cable Internet, I cannot even select any other competitor. This lack of competition is the main reason why they do what they like, I as a customer cannot do anything about it because I cannot select another cable Internet provider.

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